TERMS AND CONDITIONS.
1. YOUR BOOKING :After making a reservation with us, the party leader must complete our booking form and sign on behalf of all members of the party that these booking conditions together with our general information have been read and accepted. The accommodation is booked solely for the use of the guests named on the booking form. Due to State fire regulations in Florida, the maximum occupancy as advised by us must not be exceeded. To confirm your booking, we will require a non-refundable deposit of £100.00 per property per week within 7 days of our verbal confirmation of your arrangements. Booking of less then 7 nights will incure a cleaning fee of £40.00.A higher deposit may be required for premium dates, or for longer stays exceeding 4 weeks. Your booking is confirmed once we have received your deposit and booking form, and the confirmation invoice has been issued by us. No further invoice will be issued, therefore please make a note of the balance due date.
2. PAYING THE BALANCE: The balance of your rental cost is payable 8 weeks prior to your arrival in Florida. Where payment in full has not been made by this date, we reserve the right to cancel the booking and cancellation charges as detailed to follow, will apply. If you book within 8 weeks, we will require full payment at the time of booking.
3. PRICE GUARANTEE: All prices are subject to change without notice. Rentals paid for IN FULL at the time of booking will not be subject to any increase or surcharge.
4. WHAT'S INCLUDED: You have use of the property including all utilities except pool heating, for which a supplement is payable. Your holiday home is cleaned and prepared for your arrival. Maid service however is not usual in Florida private homes and it's therefore up to you to keep the property clean and to change and wash bed linen and towels (which are supplied) during your stay.A mid stay clean is available at an extra charge if required . Your holiday home is available from 4.00PM local time on the day of your arrival, access before this time will not be available as the villa has to be cleaned and checked after previous guests. We ask that you vacate the property by 11.00AM on the day of your departure, leaving it in a tidy condition to enable our cleaners to prepare for our newly arriving guests. A charge or loss of security deposit may arise in cases of excess cleaning to bring the home back to an acceptable standard.
5. SECURITY DEPOSITS: We understand that accidents do happen, but we do ask that you inform our Management Company of any defects or breakages as soon as possible and pay for the repair or replacement so that neither you nor the following guests are inconvenienced. A security deposit of £200 (larger deposit for bookings of 3 weeks and over )will be required .This charge will be held to cover or part cover any breakages, excess cleaning costs or damage to the property. The deposit will be returned within 21 days of the end of the rental period subject to inspection by the management company, less any deductions to cover the cost of replacement or repair. Costs in excess of this amount will be invoiced and payable in full immediately.
6. CHANGING YOUR BOOKING: Any amendment to a confirmed booking may incur a charge of up to £40 amendment fee. Changes within 8 weeks may result in additional cancellation charges.
7. CANCELLATION: Any cancellation of a booking must be in writing and is subject to the following cancellation charges:* More than 8 weeks prior to your arrival date - full deposit.* Between 4 and 8 weeks prior to your arrival date - 50% of the total rental cost.* Less than 4 weeks prior to your arrival date 100% of the total rental cost.
8. IF WE CHANGE YOUR ACCOMMODATION: Occasionally it may be necessary to amend or cancel your booking through reasons beyond our control and we reserve the right to do so. We will inform you as soon as possible and offer you the choice of alternative accommodation of a similar standard or a refund of all monies paid, providing it does not arise for reasons of FORCE MAJEURE.
9. FORCE MAJEURE: No liability can be accepted for events, which are FORCE MAJEURE. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.
10. LIABILITY: We accept no liability whatsoever for death, injury or loss sustained by guests or any other visitors to the home or swimming pool, or for any loss or damage howsoever caused to any property brought to the premises. ADULTS MUST SUPERVISE CHILDREN AT ALL TIME IN THE POOL/LANAI AREA.
11. IN CASE OF COMPLAINT: While it is unlikely that you should have a complaint about our holiday home, occasionally things do go wrong. If you have a problem during your stay, you MUST inform the management company immediately who will endeavour to rectify the matter. We will not accept liability for any dissatisfaction or other complaint not reported to the local managing agent during your stay.
12. INSURANCE: It is vital that you have adequate comprehensive insurance cover for you and all members of our party. Check that any policies you are considering do in fact cover you for rented accommodation booked independently of travel arrangements. No responsibility is accepted for any death, illness or loss or damage to property and/or motor vehicles howsoever caused.
13. WEB SITE: Our web site is a guide to the quality and description of our holiday home and its facilities. No liability is accepted for unintentional errors, mistakes or omissions, which may arise as a result of subsequent changes.
14. DEPARTURE DOCUMENTATION: Approximately 14 days before arrival, we will send you details, giving directions to your holiday home and information on access. Where keys are provided in a 'lock box' facility you will be given a security code. The security code will be needed in order to allow you to access the security box, which holds the keys to your villa. The security box is easy to access and can be found at the entrance to the property. Keys must be returned to the lock box at the end of your stay, failure to do so may result in the loss of security deposit. Please remember to take these details with you otherwise access to your holiday home cannot be guaranteed.
15. COMPUTER AND INTERNET: The computer and internet are free for guests staying in Oristavilla to use the followings rules apply. Only Guests on the booking form can use the service. The firewall, anti-virus or any installed programs must not be disabled. No downloading of software eg.Kazaa Imesh etc or images from the internet is permitted. Please show responsible surfing as guests of all ages will be using the PC .The PC and or any peripherals must be moved or removed from their original position. Loss of security deposit or extra charges may apply if these simple rules are not followed .Our management company will check the machine at the end of each rental... For the comfort and pleasure of other guests smoking and pets are not allowed in Oristavilla.
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